Helping new and growing companies reach their goals.
HOW CAN I HELP?
Customer Experience Strategy
Customer Experience Strategy
Customer Experience Strategy
Grow your customers. Through a combination of qualitative market research, market data, existing customer data, and custom user research, I'll help you understand your current and potential customers. I'll evaluate your product & services portfolio and recommend changes.
Business & Product Strategy
Customer Experience Strategy
Customer Experience Strategy
Make key business decisions with confidence. Are you considering raising capital, launching a new product, opening a new location, or restructuring your team? I'll build the framework and conduct data analysis to help you evaluate strategic decisions and manage risk.
Operational Audit & Support
Customer Experience Strategy
Operational Audit & Support
Streamline operations so you can focus on your craft. Most founders or business owners don't have expertise in all departments. I'll help you identify operational gaps or inefficiencies, propose new systems, and help you execute changes.
Management Advisory
Customer Experience Strategy
Operational Audit & Support
Build a high-performing, healthy team. Improve your company's operational model, goal-setting and metrics-tracking process, organizational structure, and performance management process. I'll advise you through difficult scenarios and change management.
ABOUT
HELLO! I'M GRACE CHEN.
I'm a technology company veteran, with twenty years of product and business experience, including at two of the most successful tech companies (Google, Meta), a pre-IPO growth stage company (Square, now Block), and a venture-backed start-up that I co-founded in 2016 and sold in 2020 (Common Networks).
I have a B.S. in Management Science in Engineering from Stanford University. After schooling, living, and working in the SF Bay Area for twenty years, I am happy to now be residing in beautiful Camden, Maine with my partner and two kids. I play pickleball as much as I can and love swimming in Maine lakes.
BUSINESS LEADERSHIP
I've had the challenge and pleasure of leading large teams consisting of many functions, including software and hardware Product & Engineering, Field Operations, Marketing, Design, Sales & Partnerships, HR, and Support.
As CEO and co-founder of Common Networks, my team served thousands of home internet customers in the Bay Area and raised over $40M in equity and debt funding from top Silicon Valley investors. In 2020, I led a complex division and acquisition of Common Networks by two separate entities, one of which was Meta.
I've led dozens of small and large-scale products and initiatives, including developing Google Ads products, launching the Square point-of-sale globally, and defining Meta's Mixed Reality strategy.
PRODUCT STRATEGY & EXECUTION
I love finding the intersection of customer desires and a business' offerings.
My product development work includes building products completely from scratch as well as growing existing products via new features or user experience optimizations. I combine market research, user research, data analysis, and a business' unique strengths to develop product strategy and a concrete, actionable roadmap. These frameworks of tech industry 'Product Management' can be applied effectively to all industries.
As a product leader, it is not only important to launch great products, but to know when and how to sunset products. I've worked closely with executive teams to retire strategies and products responsibly.
BUILDING TEAMS
Over the years, I've developed principles for building healthy, diverse teams, while driving hard to meet business goals and managing investors. I believe in being kind rather than nice; clear rather than agreeable. I build trust with team members by giving and accepting direct feedback, while always assuming good intent. Above all, I hold a high bar and motivate teams to achieve their highest potential.
As an advisor/coach, I love helping people leverage their strengths to address challenges and opportunities.